Frequently Asked Questions
1. What are the advantages of purchasing a website template?
The major advantage is price: You get a high quality design for just AED 150/- You don't have to hire a web designer or web design studio and pay approx. AED 6,000/-. Second advantage is time frame: It usually takes 5-15 days for a good designer to produce a web page of such quality and you will never get such mind-boggling variety to choose from.
2. What do I receive when I order a template?
After you complete the payment via the secure form, you will receive a confirmation email with link(s) to download .zip(s). The .zip file(s) contains the following: PSD file(s), HTML file(s), fonts and advanced clipart library.
You will need unzipping software to open the .zip archive. Windows users may visit www.HotScripts.com or www.WinZip.com . Mac users may visit www.StuffIt.com .
3. In what formats are your templates available?
Website templates are available in Photoshop and HTML formats. Fonts are included with Photoshop file. In most templates HTML is compatible with Adobe GoLive, Macromedia Dreamweaver and Microsoft Frontpage.
4. What am I allowed and not allowed to do with the templates?
You may:
You may not:
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Resell or redistribute those templates (like we do).
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Claim intellectual or exclusive ownership to any of our products, modified or unmodified. All products are property of content providing companies and individuals.
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Make more than one project using the same template (you have to purchase the same template once more in order to make another project with the same design)
5. What is the difference between unique and non-unique purchase?
NON-UNIQUE PURCHASE: Non-exclusive purchase means that other people can buy the template you have chosen some time later.
UNIQUE PURCHASE: Exclusive purchase guarantees that you are the last person to buy this template. After an exclusive purchase occurs the template is being permanently removed from the sales directory and will never be available to other customers again. Only you and people who bought the template before you will own it.
6. Is it reasonable to make unique purchase of template that was already purchased before?
Yes. Because there is very small chance that you will find the same design on the net. There are more than 3,000,000,000 webpages online now according to statistics on www.google.com .
7. Is the license a one-time fee payment?
Yes, the payment for your template is a one-time fee without any additional charges. After purchasing you may use the template as many times as you need for one website.
8. Is it possible for me to pay one price and have access to all downloads for a certain amount of time?
Sorry, we do not provide membership based services. This ensures that there are only limited copies of any particular template.
9. I would like to make payment by company check. Is that possible?
Please use MoneyBookers payment option. They accept payments by check
10. Is there any return policy?
Since I am offering non-tangible irrevocable goods, obviously I cannot issue refunds after the product is shipped, which you are responsible for understanding upon purchasing any article at my site. Please make sure that you've carefully read 'sources available' section. The only exceptions with this rule is when the product appears to be not-as-described on a case by case basis in agreement of the parties concerned. The deadline for any refund claim is one week after the delivery date.
11. I ordered a template but haven't received the download information.
In this case please contact our Billing Department via support chat or e-mail (billing@template-help.com).
12. I was billed twice. I received 2 emails from merchant
Make sure that these charges have different order IDs. If it is so, contact the billing department.
13. Is it possible to reactivate my download link if it was deactivated after 3 days?
Yes. Please contact the billing department with details and they will reactivate your link.
14. I want a template, but it is not available on the site anymore.
The template has been sold out for exclusive price. Look for similar templates in our collection!
15. How can I modify a template to suit my particular website?
Please visit the Help Center Section to get detailed information.
16. Are your templates Microsoft FrontPage compatible?
Most of templates come with HTML that is compatible with Adobe GoLive, Macromedia Dreamweaver and Microsoft Frontpage. Please check the 'sources available' field in the template preview window.
17. What is Adobe Photoshop?
Adobe Photoshop is the world's most popular graphics editing package. You can find more info about Photoshop and download a free trial version at Adobe website.
18. What software do you recommend for making HTML?
I myself use Macromedia Dreamweaver.
19. How can I modify flash portion of the template?
You need to use the latest Macromedia Flash. In case you have older version of flash, please specify it before ordering the Flash Templates.
20. When I try to open fla file, I get an error Unexpected file format.
This means that .fla file is incompatible with your Flash version. Please install Flash MX to edit this file or get in touch with our support personnel to have the file converted to appropriate version.
21. Can I edit flash template in Swish?
No. Our flash templates can be edited only with Macromedia FlashTM
22. Can I change the pictures on the flash animated website and put my own pictures instead?
Yes, ofcourse you can.
23. What is the best place to find photos/images for modification of my template?
I have provided a lot of links in the IMAGE WORLD Column. There is Corbis, StockImage etc.
24. I was wondering if you could give me the contact info for a particular designer?
Try asking for the phone number of the chef who makes your favourite dish in a restaurant, if you get the same, come back to me with this question.
25. Is it possible to use these templates to develop websites for my customers?
Yes. Ofcourse! That's what I do. It is perfect for designers who want to offer their customers a high-quality design and also save time and money. Mind that when you purchase the template with oridnary or exclusive licence you're entitled to create only one project (one domain name).
26. Can I put low resolution thumbnails of templates on my website for my clients to choose designs?
Yes, of course. You can sign up and become my affiliate and I will help you start your own template store.
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